Current Opportunities

Role overview

Job Description

This role will be responsible for the following:

1. The position is part of the Customer Services Team in the logistics function to ensure adherence to all legal standards and documentation for shipping.

2. The individual will be responsible for the end to end process of all related documents to ensure completion of all shipping records/documentation in a timely manner to ensure compliance with established deadlines and zero demurrage.

Main responsibilities:

Preparation of documents

1. Monitor Regional Customs and Trade Compliance Regulatory changes

2. Coordinate and support compliant processing of all shipping activities in compliance with customs regulations and best practice

Cross Functional Collaboration

1. Work with internal and external stakeholders to develop, implement, and maintain various aspects of trade compliance program

2. Proactively alert customer in case of any event, delay or failure regarding documentation or shipment

Customer Satisfaction

1. Continuous product knowledge updates to ensure the latest products development and regulatory changes

Required skills and experience:

1. 3 years’ experience in logistics

2. MEA Customs Regulations

3. MS Excel

4. Arabic or French Speaker (Desirable)

How could you play this role:

1. Be process and standards driven

2. Exhibit ownership of your customers

3. Be organized and analytical

4. Be agile to a changing regulatory environment

5. Detail oriented and highly organized with ability to multi-task and minimal guidance

Role overview

Job Description

This role will be responsible for the following:

1. The position is the key account manager in charge of managing orders, monitoring execution and treating customers’ requests to meet service commitment and improve customer satisfaction for a region.

2. The role of the individual is to partner with all concerned stakeholders to ensure a seamless order to cash cycle for a specific region to maximize sales and order fulfillment. You are required to build and manage business relationships through owning the needs of the customers and suppliers by providing prompt and accurate service

Main responsibilities:

Order to Delivery

1. Communicate and coordinate with partner departments in order to fulfill customer needs by understanding and sharing order sheet from regions, collecting the order and entering sales order timely in SAP

Maximize Sales / Shipments

1. You will be responsible for the monitoring and review of all movements whilst ensuring availability, estimate loading dates & transit times, following up on payment and provide PFI for LC markets

Claims Management

1. Contact, follow up and close the loop with customer through understanding requests & claims and provide issue resolution.

2. Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences

Cross Functional Collaboration

1. Develop and maintain excellent working relationships with key stakeholders such as sales, technical credit and pricing team

2. Proactively alert customer in case of any event, delay or failure regarding the service commitment and engage in the search with key stakeholders

Policy & Process Development

1. Analyze data and consider performance modifications and implement improvements.

2. Process Improvement – How we work, system management. Remove waste and improve efficiency.

Documentation

1. To work closely with the documentation team and ensure that all Shipping/Custom clearance documentation are done on time and in line with regulations

Customer Satisfaction

1. Continuous product knowledge updates to ensure the latest products development

Required skills and experience:

1. • Relevant degree qualification

2. • 5 years of relevant experience

3. • Strong working experience with SAP, databases and enterprise resource planning (ERP)

4. • Arabic or French Speaker (Desirable)

How could you play this role:

1. • Exhibit ownership of your markets

2. • Be friendly, confident and able to build relationships

3. • Enjoy communication with customers

4. • Be confident and ensure best in class practice with all stakeholder

5. • Ability to write, speak, and present effectively and persuasively at all levels

6. • Work closely in a team and across functions

Role overview

Job Description

This role will be responsible for the following:

1. To undertake role as future “Solution Consultant”. Providing Bridgestone commodities/services to maximize market share, collect the customer and distribution needs and provide necessary solution. In addition strong focus on sales support and activity to enhance business performance.

2. The role is based in our Casablanca Morocco Offices.

3. Main market will be West Africa and Morocco.

Main responsibilities:

Fully understand and be able to explain specifics concerned to Customer and OTR department

1. Product line up

2. Market trend & research (demand/ Share, Competitors information, price positioning)

Periodically visit to priority customers, conduct technical activities and collecting all sorts of available technical data in the field.

1. Management of 3PL relationship and performance within specific area of responsibility (Inbound or outbound logistics)

2. Performance monitoring

3. Scrap survey

4. Inventory check at customer site

Due to maximize customer value and customer satisfaction, provide solution to the customer, by giving advice.

1. Suggest the proper operation

2. Suitable tire product usage.

3. Tire ordering and stock control.

4. Delivery/ Logistic support

5. Payment management

Sales support and sales analysis

1. Report activities to Bridgestone MEA/ Bridgestone Japan in English on monthly basis, to have most efficient communication/logistics.

2. Willing to travel to mine sites/ other tire used site/ distributor office in West Africa once or twice / month (as required)

3. To undergo initial training in Dubai-Bridgestone MEA with future training in Bridgestone Japan.

Required skills and experience:

1. English & French – written and spoken

2. Tire Experience minimum 1-2 years

3. Engineering Knowledge / Qualification

4. Experience in Mining or Construction Machinery industry is also advantage.

5. Proficient in MS Office (Excel/PowerPoint/Word) is a must.

6. Personal attributes - Achiever / Energetic / Self-confident / Proactive / Friendly /Passionate / Agility / Ownership / Courage

Role overview

Job Description

This role will be responsible for the following:

1. The Sales Engineer is responsible for the budget achievement of Volume and Market share and responsible for implementation of company strategy in designated markets, working very closely with the channel partners. The role is to increase customers’ loyalty to Bridgestone products through providing superior services and products. And also assuring the proper consultancy for distributors, dealers, and customers in technical matters.

2. Closely will work with sales engineers and assist & suggest ideas to them to implement proper actions in terms of technical service in line with company strategy. This will be specifically in the case of Fleets where they would go analyse the requirement of the fleet and propose a Solutions package keeping in mind the Bridgestone Technical superiority.

3. Supervising & coaching technical teams in channel partners & customers.

Main responsibilities:

Supply Source Optimization

1. Study markets’ potentials and the possibilities and propose most optimized sourcing as to improve profitability.

2. Co-ordinate with FEs to conduct necessary tests to confirm suitability of the products produced in NON-Japanese factories.

3. Decide on mass supply from most optimized sources after identifying products’ performance vs. markets’ requirements.

Support Strategic Products Sales

1. Discuss – plan with distributors for the necessary technical actions required to launch the new products in the markets. Be on the Field to propose a Solutions package to combine New tyre and Retread Tire solution. Follow-up distributors’ sales and products support through seminars and promotional tools.

Before/After Sales Services

1. Suggest to distributors’ to supply superior after sale services by introducing and promoting fleet approach, BTTCs, Service Van, Web Toolbox, 3M Programs.

Markets Survey & Analysis for Sales Strategy

Competitors Activities Analysis

1. Collect and analyze competitors’ activities in terms of 4Ps through various surveys and VOCs in order to grasp the changes in markets’ trends then execute the proper countermeasures.

Sales Potential Study

1. From count surveys on regular basis, then analyze surveys’ data to grasp markets’ trends and visualizing markets’ outline to decide on future products and marketing strategies.

Quality Assurance

Proper product recommendation

1. Assure proper patterns/Specs ordering for each market.

2. Conduct periodical scrap surveys and analyzing claims composition

Proper claim handling

1. Judge- analyze claimed tyres reports and claim notes

2. Support distributors in planning and executing test in their markets. Proper immediate action with distributors & OEs

Technical Service Training

Distributors, Dealers, & Fleets Knowledge Enhancement

1. Plan and conduct technical trainings for distributors, dealers, and customers to enhance their knowledge about tyres and the proper usage as to minimize their running cost.

Required skills and experience:

1. Minimum 5 years in the tire business

2. Solid knowledge of West African countries environment

3. Willing to travel frequently

4. University Degree

5. 3-10 years (depending on role) experience of Sales Engineer or similar

6. Experience from multinational environment

7. Relevant geographical experience

8. Fluent in English & Arabic